Software for

Trusted by organizations
across North America

Emergencies happen. It’s your response that counts.

Emergencies can quickly lead to devastating outcomes—a slow response and regulatory breach can damage your reputation and cost your bottom line. We help reduce your risk by managing critical incidents with the right technology in place.

Increase your organizational resilience with one unified, agile emergency management system
Today’s threats are increasingly complex and unpredictable. It’s important to prepare your organization for these risks. We’ll equip your team make to informed decisions quickly during fast-paced, critical events that could harm the environment, your people and disrupt your operations.

Say goodbye to paper and to equally outdated multiple disjointed applications that slow your response when time matters most. Instead, prepare for and manage critical incidents with peace of mind knowing your team has accurate information in one cohesive, secure platform.
Software configured for your organization and hazards
Configured specifically to meet your organizational needs, our integrated platform makes it easy for you to ensure your data is current, so you’re always ready to respond. Unlike other apps, Response meets your specific needs—your ERP, precise GPS assets and hazard mapping, contacts, documents, checklists and much more.

By putting your organization’s detailed information, hazards and emergency response plan (ERP) at your team’s fingertips in our Response app, you’re assured content is up to date. There’s no more flipping through cumbersome paper binders with outdated contact lists and manual entry forms.
Led by emergency response experts, in-house software development team
Our highly skilled team of emergency response professionals advise companies in a wide range of industries on how to prepare for worst-case scenarios. With decades of experience in emergency response, business continuity and crisis management, we can help you improve your organizational response capabilities and resiliency.

From emergencies of all sorts including man-made and natural disasters, we know a crisis can rock even the most stable organizations. Seeing a need to shift from reactive to proactive – moving away from outdated systems – we enhanced our capabilities with software development specialists and built an efficient, mobile technology solution.

Our technology solution has helped HSE managers and operations personnel simplify data exchange and improve response times when it really counts. We believe technology and innovation are key to helping people connect when incidents happen.

Response app screenshot on phone
Manage emergencies with secure, on-the-go connectivity
Outdated ERP binders are not only awkward to work with during critical events, they may trip up an effective response. Transform your ERP capabilities by leveraging our secure, leading ERP technology for business. Response is with you every step of the way, even in remote locations regardless of cell coverage.
Gain clarity to act faster with a common operating picture
Keep your team prepared and organized with the functionality of a single dashboard. Pinpoint the exact location, assets and operations that are impacted by a disaster with real-time GPS location-based visual field intelligence. With secure messages, GPS mapping, activity logs and more, your team will be on the same page, no matter their location.
Streamline your response with precision
Increase your speed and decisiveness with high quality data to assess risks and prevent them from harming your people or disrupting your operations. Our real-time emergency management app provides for a coordinated, effective response to any incident. Seamlessly plan, collaborate and respond appropriately. Our technology allows your team to communicate and document accurately, no matter their location.
Validated by responders
Developed by our emergency response and software development team, we consistently improve the product with user feedback. Our validation loop has helped us design the perfect software connecting responders in the field and office personnel.

Trusted By

Birchcliff Cardinal Surge Baccalieu Baytex Pipestone Pine Cliff Enhance Storm Resources Hammerhead Longshore Deltastream

People Are Talking

  • “Birchcliff Energy has been using the Response app for several years. We have found that utilizing this new technology has ensured we have the communication that is needed in the event of an emergency... their knowledge and foresight has aided in the development of a product that works both corporately and in the field.”  

    - Ryan Sloan, HSE Manager, Birchcliff Energy Ltd.
  • “We have used the Response app numerous times for ERP exercises, and have found it to be ideal for keeping large groups of personnel informed of current status. The roles and responsibilities checklist makes it quick and easy for those involved to be reminded of their individual tasks during an incident.”  

    - Dale Orton, Chief Operating Officer, Cardinal Energy
  • “The Edmonton International Fringe Theatre Festival has worked with Response to help with our emergency coordination and communication. The group messaging systems has been instrumental in circulating key information to all our staff and volunteers. We would recommend Response to all festival and events planners and look forward to working with them in the future."  

    - Chris Kavanagh, Director of Production & Facility, Fringe Theatre
  • “Black Gold has been providing Emergency Response Planning services for approximately five years. During that time, Black Gold has done an excellent job of adapting its expertise and service delivery as Surge’s operational structure has evolved. Black Gold’s practical, straight forward approach to Surge’s Emergency Response program is enhanced with the Response mobile application which has been embraced by our Field Operations team when Surge’s Emergency Response system is put into action."  

    - Cory Larson, Manager Regulatory, Safety & Environment, Surge
opening quotation mark Emergencies happen. Protecting people, the environment, assets & reputations in a meaningful way has always been our objective. Response is a tool that can help minimize the impact of crisis events and bring order to the chaos. closing quotation mark

- Jason Swan, VP, Response

We’re here to help with an in-house software development team dedicated to your success.

Our in-house onboarding specialists will provide dedicated set up to ensure your app is fully customized. Once your app is set up, we’ll train your team so they can get started quickly and get the most out of Response.
Technical integration
Our technological architects will work closely with your team to help you configure a best-in-class integration process designed for your company’s needs
With a dedicated customer success team, you are promised to receive ongoing support from Response personnel.